Frequently Asked Questions
Everything you need to know about clean beauty and your order.
What makes ILIA products 'clean'?
We believe in skin that looks like skin—and radiance that comes naturally. Our formulas are created with safe, efficacious ingredients that balance organic botanicals with synthetic actives for high-performance results.
Are your products cruelty-free and vegan?
ILIA is a cruelty-free brand; we never test on animals. While many of our products are vegan, some contain ethically sourced beeswax or carmine. Please check the ingredient list on individual product pages for specific details.
How do I find my perfect shade?
You can use our Shade Finder Quiz or upload a photo for a personalized consultation with our experts. We also offer a shade matching service via email to ensure you find your best fit.
What is your return policy?
We want you to love your skin. If you are not satisfied with your purchase, we accept returns on gently used products within 30 days of the delivery date for a full refund, excluding shipping costs.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number. You can use this number on our carrier's website to monitor your shipment's progress.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international locations. Shipping rates and delivery times vary depending on the destination and are calculated at checkout.